– inspiration, change, development and control

IT Service Management as a concept covers a large area of application, including initiatives concerning:

  • Management
  • Organisation
  • Processes
  • Strategy
  • Knowledge
  • Frameworks
  • Competencies
  • Resources

Succeeding with ITIL
Our work with IT Service Management in your company will typically utilise the following tools:

  • ITIL (Information Technology Infrastructure Library).
  • COBIT (Control Objectives for Information and Related Technology)

COBIT and ITIL are both widely recognised and applied best practices in connection with IT Service Management in particular. reflectIT is COBIT and ITIL certified and we have incorporated a number of best practice frameworks into our Service Excellence model (cSEm). Thus we have created an adaptable and efficient tool that will help realise more of your company’s potential.

Throughout the years, we have succeeded in adapting the model to specific companies, areas and situations. In some instances it will be natural to combine ITIL with other tools, and as an independent supplier, we are able to put together the ideal toolbox to suit your particular situation.

reflectIT Service Management offers:

  • Experienced and independent IT management
  • Focus on value-adding embedding
  • A company-specific solution
  • A high degree of professionalism and applicability

Contact us if you would like more information about IT Service Management and Service Excellence – and how reflectIT can generate value and results in your company.

 


ITIL® is a registered trademark of AXELOS Ltd

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