Overview:

TIPA® Assessor for ITIL® course

  • Course: Open for all meeting the prerequisites
  • Certificate: TIPA® Assessor for ITIL®
  • Prerequisites: ITIL® Foundation Certificate in IT Service Management.
    Min. 3 yr. experience with ITIL® IT Service Management
  • Number of participants: 4-8
  • Duration: 3 days, 9:00 am – 5:30 pm
  • Locations: Aarhus, Denmark Pune, India London, UK.
  • Exam: 2 hrs. (+30 min if English is not your native language) “closed book” exam of a multiple-choice, scenario based, 40 questions. To pass the exam, you must have min. 28 correct answers (70%). Bring your own PC to the exam.
    Before the exam, documentation (certificates) will be checked.
  • Price: € 2.250,- excl. VAT, but including materials, exam, lunch, coffee/tea.
    Special prices available for closed company courses

This course is also available in a combo with the TIPA® Lead Assessor course for a total of € 2950,- excl. VAT, but including materials, exams, lunch, coffee and tea. For this combo please contact us by use of the contact form upper right.

Cancellation/refund policy:

The course will be held when there is a minimum of 4 confirmed participants 2 weeks before the course. Up to this date, there’s no fee for cancellation.

If you cancel your participation after this date, there is a cancellation fee of 50% of the price. The cancellation fee is 100% of the price 1 week before start of the course. Courses can’t be swapped between individuals, as sign-up for exam is personal.

If the course is cancelled due to too few participants, the full payment will be refunded.

Planned Courses in Pune, India – TIPA® Assessor for ITIL®

Date and time Registration deadline EasySignup
Monday September 23 2019​ 09:00 until Wednesday September 25 2019​ 17:30 Monday September 9 2019​ 09:00 AM

Planned Combo Courses in Pune, India – TIPA® Assessor for ITIL® and TIPA® Lead Assessor

Date and time Registration deadline EasySignup
Monday September 23 2019​ 09:00 until Friday September 27 2019​ 17:30 Monday September 9 2019​ 09:00 AM

Planned Courses in Aarhus, Denmark – TIPA® Assessor for ITIL®

Date and time
Please contact us

Planned Combo Courses in Aarhus, Denmark – TIPA® Assessor for ITIL® and TIPA® Lead Assessor

Date and time
Please contact us

Planned Courses in London, UK – TIPA® Assessor for ITIL®

Date and time Registration deadline EasySignup
Please contact us

Planned Combo Courses in London, UK – TIPA® Assessor for ITIL® and TIPA® Lead Assessor

Date and time Registration deadline EasySignup
Please contact us

The TIPA Assessor course provides you with:

  • TIPA Assessor certification.
  • Knowledge of the TIPA tools and their applicability.
  • Opportunity for further TIPA education.

Build the skills of the participants to enable them to:

  • Conducting TIPA® interviews and rating processes according to the TIPA® method.
  • Determining the maturity level reached by each process assessed
  • Analysing the assessment results, suggesting improvements and drawing conclusions for each process taking the organization’s context into account.

TIPA®-Assessments are conducted through interviews, assessments and classifications and results in a report with recommendations for improvement.
Certified TIPA® Assessors for ITIL® are listed on the official TIPA® website, showing who’s certified to conduct TIPA®-Assessments and have access to tools and materials to conduct the assessment incl. Process Assessment Models, and the TIPA®-Toolbox.

Certified TIPA® Assessors for ITIL® also have access to updates to TIPA® incl. webinars.

This course will teach you to:

  • Understand the ITSM process descriptions proposed by TIPA®, in relation with ITIL®.
  • Understand the difference between process purpose, process outcomes, base practices, work products, process attributes and generic practices.
  • Use the tools provided in the TIPA® toolbox to perform each of the activities conducted by a TIPA® Assessor during the phases of the assessment project.
  • Use the TIPA® model to conduct interviews, rate evidence and determine maturity level.
  • Perform a SWOT analysis based on evidence found.
  • Propose improvement recommendations according to the context of the organization.
  • Write a report based on templates and structures provided by the TIPA® toolbox.
  • Explain the TIPA® assessment method and process model structure.
  • Know how to apply the principles of ISO/IEC 15504 to assess the maturity of ITIL® processes.

TIPA® is an acronym Tudor ITSM Process Assessment.  TIPA® is a framework and a standardised tool to determine the maturity levels of IT processes and enables process improvements.

TIPA® is specifically used to assess, develop and improve ITIL® IT Service Management processes according to the needs of an organisation. By maturing and improving IT-processes the quality increased and cost reduced.

TIPA® is an internationally recognised Framework for IT process assessment. The framework offers a standardised and complete solution to assess maturity of ITIL® IT Service Management processes as well as identifying areas for improvement. TIPA® for ITIL® combines ISO/IEC 15504-33000 with the ITIL® framework for best practices for IT Service Management.

TIPA® is the result of more than 10 years of research by the Luxembourg Institute of Science and Technology (LIST), who was a contributor to both ISO/IEC 15504 (Process assessment) and the ISO/IEC 20000 (ITSM Quality Standard).

The examination takes place on the final day of the course.

Exam: 2 hrs. (+30 min if English is not your native language) “closed book” exam of a multiple-choice, scenario based, 40 questions.

To pass the exam, you must have min. 28 correct answers (70%). Bring your own PC to the exam.
Before the exam, documentation (certificates) will be checked.

Our experienced educators are driven by their infectious engagement. They are capable of making theoretical knowledge comprehensible. They are, of course, certified themselves and possess vast theoretical knowledge of the subjects they teach. Moreover, they are familiar with the latest research and results and contribute to the further development of the model.

It is also worth noting that there is no more than a handful certified TIPA educators in Scandinavia. Two of them happen to be working at reflectIT.

 

 

TIPA® is a registered trademark of the Luxembourg Institute of Science and Technology (LIST). www.TIPAonline.org

Leave a Reply

Your email address will not be published. Required fields are marked *

Post comment