Overview

TIPA® Lead Assessor course

  • Course: Open for all meeting the prerequisites
  • Certificate: TIPA® Lead Assessor.
    After the exam you register as a TIPA® Professional Member (annual fee – first year included in the. course fee).
  • Prerequisites: TIPA® Assessor for ITIL® certification.
  • Number of participants: 4-8
  • Duration: 2 days, 9:00 am – 6:00 pm
  • Location: Aarhus, Denmark – Pune, India – London, UK
  • Exam: 2 hrs. (+30 min if English is not your native language) “closed book” exam of a multiple-choice, scenario based, 40 questions. To pass the exam, you must have min. 28 correct answers (70%). Bring your own PC to the exam.
    Before the exam, documentation (certificates) will be checked.
  • Price: € 1.950,- excl. VAT, but including materials, exam, lunch, coffee/tea.
    Special prices available for closed company courses

This course is also available in a combo with the TIPA® Assessor for ITIL® course for a total of € 2.950,- excl. VAT, but including materials, exams, lunch, coffee and tea. For this combo please contact us by use of the contact form upper right.

Cancellation/refund policy:

The course will be held when there is a minimum of 4 confirmed participants 2 weeks before the course. Up to this date, there’s no fee for cancellation.

If you cancel your participation after this date, there is a cancellation fee of 50% of the price. The cancellation fee is 100% of the price 1 week before start of the course. Courses can’t be swapped between individuals, as sign-up for exam is personal.

If the course is cancelled due to too few participants, the full payment will be refunded.

Planned Courses in Pune, India – TIPA® Lead Assessor

Date and time Registration deadline EasySignup
Thursday September 26 2019​ 09:00 until Friday September 27 2019​ 17:30 Thursday September 12 2019​ 09:00 AM

Planned Combo Courses in Pune, India – TIPA® Assessor for ITIL® and TIPA® Lead Assessor

Date and time Registration deadline EasySignup
Monday September 23 2019​ 09:00 until Friday September 27 2019​ 17:30 Monday September 9 11 2019​ 09:00 AM

 

Planned Courses in Aarhus, Denmark – TIPA® Lead Assessor

Date and time  
Please contact us  

Planned Combo Courses in Aarhus Denmark – TIPA® Assessor for ITIL® and TIPA® Lead Assessor

Date and time  
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Planned Courses in London, UK – TIPA® Lead Assessor

Date and time Registration deadline EasySignup
Please contact us  

Planned Combo Courses in London, UK – TIPA® Assessor for ITIL® and TIPA® Lead Assessor

Date and time Registration deadline EasySignup
Please contact us  

The TIPA Lead Assessor course provides you with:

  • TIPA Lead Assessor certification.
  • The ability to conduct maturity assessments using TIPA.
  • Advanced knowledge of the TIPA tools and their applicability.
  • The ability to lead and guide TIPA Assessors through all project phases.

Enable the participant to use the TIPA®- tools to conduct a standardised TIPA® -Assessment of process maturity of ITIL® processes in an organisation as a TIPA® – Lead Assessor.

Give the participant guidelines for, in cooperation with the top management, to define scope, plan, execution and reporting for the TIPA® -Assessment.

Enable the participant to manage a TIPA® -Assessment using standardised tools and how to setup the team of TIPA® -Assessors.

After registration as a TIPA® Professional, to have access to tools and material to conduct a TIPA®-Assessment as Lead Assessor.

This course will cover the following topics:

  • The definitions in the TIPA® model, how to set scope, make the plan, execute the plan, manage the resources, and reporting for a TIPA® Assessment.
  • How to set the TIPA® Assessment Team with TIPA® Assessors.
  • How to determine the maturity level for the individual ITIL® processes ISO/IEC 15504.
  • How to validate classifications, conclusion and recommendations from the TIPA® Assessment Team against the TIPA® model and ISO/IEC 15504-33000.
  • Reporting finding and recommendation to top management

TIPA® is an acronym Tudor ITSM Process Assessment. TIPA® is a framework and a standardised tool to determine the maturity levels of IT processes and enables process improvements.

TIPA® is specifically used to assess, develop and improve ITIL® IT Service Management processes according to the needs of an organisation. By maturing and improving IT-processes the quality increased and cost reduced.

TIPA® is an internationally recognised Framework for IT process assessment. The framework offers a standardised and complete solution to assess maturity of ITIL® IT Service Management processes as well as identifying areas for improvement. TIPA® for ITIL® combines ISO/IEC 15504-33000 with the ITIL® framework for best practices for IT Service Management.

TIPA® is the result of more than 10 years of research by the Luxembourg Institute of Science and Technology (LIST), who was a contributor to both ISO/IEC 15504 (Process assessment) and the ISO/IEC 20000 (ITSM Quality Standard).

Education and examination will be carried out in Danish or English.

The examination takes place on the final day of the course.

Exam: 2 hrs. (+30 min if English is not your native language) “closed book” exam of a multiple-choice, scenario based, 40 questions. To pass the exam, you must have min. 28 correct answers (70%). Bring your own PC to the exam.

Before the exam, documentation (certificates) will be checked.

Our experienced educators are driven by their infectious engagement. They are capable of making theoretical knowledge comprehensible. They are, of course, certified themselves and possess vast theoretical knowledge of the subjects they teach. Moreover, they are familiar with the latest research and results and contribute to the further development of the model.

It is also worth noting that there is no more than a handful certified TIPA educators in Scandinavia. Two of them happen to be working at reflectIT.

 

 

TIPA® is a registered trademark of the Luxembourg Institute of Science and Technology (LIST). www.TIPAonline.org.

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