Enable the participant to use the TIPA®- tools to conduct a standardised TIPA® -Assessment of process maturity of ITIL® processes in an organisation as a TIPA® – Lead Assessor.

Give the participant guidelines for, in cooperation with the top management, to define scope, plan, execution and reporting for the TIPA® -Assessment.

Enable the participant to manage a TIPA® -Assessment using standardised tools and how to setup the team of TIPA® -Assessors.

After registration as a TIPA® Professional, to have access to tools and material to conduct a TIPA®-Assessment as Lead Assessor.

This course will cover the following topics:

• The definitions in the TIPA® model, how to set scope, make the plan, execute the plan, manage the resources, and reporting for a TIPA® Assessment.
• How to set the TIPA® Assessment Team with TIPA® Assessors.
• How to determine the maturity level for the individual ITIL® processes ISO/IEC 15504.
• How to validate classifications, conclusion and recommendations from the TIPA® Assessment Team against the TIPA® model and ISO/IEC 15504-33000.
• Reporting finding and recommendation to top management

TIPA® is an acronym Tudor ITSM Process Assessment. TIPA® is a framework and a standardised tool to determine the maturity levels of IT processes and enables process improvements.

TIPA® is specifically used to assess, develop and improve ITIL® IT Service Management processes according to the needs of an organisation. By maturing and improving IT-processes the quality increased and cost reduced.

TIPA® is an internationally recognised Framework for IT process assessment. The framework offers a standardised and complete solution to assess maturity of ITIL® IT Service Management processes as well as identifying areas for improvement. TIPA® for ITIL® combines ISO/IEC 15504-33000 with the ITIL® framework for best practices for IT Service Management.

TIPA® is the result of more than 10 years of research by the Luxembourg Institute of Science and Technology (LIST), who was a contributor to both ISO/IEC 15504 (Process assessment) and the ISO/IEC 20000 (ITSM Quality Standard).

Education and examination will be carried out in Danish or English.

The examination takes place on the final day of the course.

Exam: 2 hrs. (+30 min if English is not your native language) “closed book” exam of a multiple-choice, scenario based, 40 questions. To pass the exam, you must have min. 28 correct answers (70%). Bring your own PC to the exam.

Before the exam, documentation (certificates) will be checked.

Our experienced educators are driven by their infectious engagement. They are capable of making theoretical knowledge comprehensible. They are, of course, certified themselves and possess vast theoretical knowledge of the subjects they teach. Moreover, they are familiar with the latest research and results and contribute to the further development of the model.

It is also worth noting that there is no more than a handful certified TIPA educators in Scandinavia. Two of them happen to be working at reflectIT.